Lead Daily Operations: Take full ownership of day-to-day activities, ensuring smooth execution across both system-driven and physical operations.
Drive Performance: Inspire and guide the team to consistently achieve customer KPIs, targets, and service expectations.
Resolve Operational Issues: Respond promptly to all warehouse-related queries and challenges via email or written communication, ensuring timely resolutions.
Reporting Excellence: Prepare and deliver accurate daily, weekly, and monthly reports on time, every time.
Plan & Organize: Strategically manage daily operational planning to optimize resources and efficiency.
Inventory Management: Maintain optimal inventory levels and ensure accurate stock checks and timely releases.
Quality Assurance: Conduct daily spot checks on subcontractor performance and operational outputs; halt production if quality standards are not met.
Documentation Control: Review and validate all documentation and reports prepared by subordinates, ensuring accuracy and compliance.
Team Communication: Foster open, two-way communication with management and ensure timely feedback from team members on operational challenges.
Compliance & Standards: Ensure adherence to customer requirements, regulatory guidelines, ISO9001:2000, and OHSAS 18001 standards.
Audit Readiness: Deliver strong results in internal and external audits through meticulous compliance and process control.
Continuous Improvement: Facilitate process enhancements, training programs, and quality assurance initiatives to elevate operational standards.
QC Oversight: Monitor production outputs at any stage, stopping activities if quality requirements are not met; maintain traceability of records.
Stock Validation: Inspect and approve or reject repacked stocks before handover to the receiving team.
Process Leadership: Champion the establishment, maintenance, and continual improvement of operational processes.
Ad-Hoc Excellence: Execute additional tasks and projects assigned by management within specified timelines.
Performance Tracking: Monitor and report on quality assurance metrics to ensure consistent operational excellence.
Requirements
Minimum 3 years of experience in logistics operations.
Diploma or Degree in a relevant field.
Fluent in English with Mandarin as an added advantage, including the ability to converse confidently, read accurately, and write professionally.
Tech-Savvy: Proficient in databases, spreadsheets, and word processing tools for tracking, analyzing, and communicating data. Skilled in creating accurate, timely reports and manipulating data effectively.
Clear Communicator: Strong verbal and written communication skills with the ability to convey ideas confidently and clearly.
Presentation Pro: Capable of delivering engaging and impactful presentations to diverse audiences.
Leadership & Supervision: Demonstrated ability to lead, motivate, and guide teams toward achieving operational excellence.
Training Expertise: Skilled in designing and delivering effective training programs to enhance team capabilities.
Project Management: Ability to plan, execute, and manage projects efficiently within deadlines.
Analytical Thinker: Strong problem-solving skills with the ability to interpret data and make informed decisions.
Independent & Reliable: Able to work with minimal supervision while maintaining high standards of performance.
Agile Decision-Maker: Skilled in prioritizing tasks, restructuring plans, and adapting to dynamic environments with sound judgment.
Facilitation Skills: Experienced in leading productive meetings and fostering collaboration across teams.
Cross-Level Collaboration: Comfortable engaging and working effectively with employees at all organizational levels.
Technical Acumen: Ability to read and interpret technical documents, regulations, and operational standards.
Data-Driven: Fundamental knowledge of statistics to support operational analysis and quality assurance.
Flexible & Adaptable: Thrives in a fast-paced, matrix organization, adjusting priorities as business needs evolve.
Cultural Intelligence: Ability to interface successfully with diverse personalities, cultures, and work environments.
Proactive Leadership: Ready to take ownership of ad-hoc projects and lead initiatives assigned by management.
