Job Description

Operations Executive (Licensing & Compliance industry)

This role is intended for early-career professionals with 1–2 years of working experience.

Role Description

We're looking for a sharp, organised Junior Operations Executive who enjoys bringing order to complexity and making regulatory and licensing projects actually run smoothly (yes, it's possible ).

You'll work closely with our Business Development Manager, Account Manager, and trusted vendors to turn approved scopes and internal plans into real, completed outcomes. Not just ideas sitting in a file.

From reviewing requirements and preparing documents, to submissions, follow-ups, and coordinating with government departments, you'll own the licensing journey end-to-end. All the way until approvals are secured and our clients are legally ready to start operating. You're basically the behind-the-scenes engine that makes businesses launch properly.

Because this is regulatory work, details matter. A missed attachment, wrong form, or late submission can mean delays or penalties. If you love checklists, clear processes, and the satisfaction of getting things done correctly and on time, you'll enjoy this role. Strong written communication in Bahasa Malaysia is required to communicate with local authorities.

This role is perfect for someone who values clarity, precision, and wants to grow into a solid operations and compliance professional by working on real, hands-on regulatory projects.

Key Responsibilities

Project Execution & SOP Compliance

· Execute assigned projects according to established SOPs that provide clear guidance and consistency.

· Review internal project briefs thoroughly and clarify requirements before execution to ensure smooth delivery.

· Deliver tasks within agreed timelines while maintaining high standards of accuracy and compliance.

· Identify practical improvements, gaps, or inefficiencies in SOPs and execution workflows, and provide suggestions for refinement.

Vendor Coordination

· Brief external vendors clearly based on internal SOPs and project requirements.

· Coordinate vendor timelines, deliverables, and follow-ups to keep projects moving smoothly.

· Oversee vendor performance and flag issues or delays promptly.

· Ensure vendor submissions meet regulatory and documentation standards.

Documentation & Application Preparation

· Prepare and compile documents for license, permit, and regulatory applications.

· Ensure all forms, supporting documents, and attachments are complete and accurate.

· Track submission status and follow up with authorities or vendors where required.

· Maintain organised records of applications and approvals.

Internal Coordination & Reporting

· Provide regular execution updates to the Account Managers and supervisor.

· Escalate operational risks, delays, or scope gaps early.

· Maintain internal trackers, checklists, and documentation repositories for transparency.

· Support audits, renewals, and compliance tracking activities.

Qualifications

Bachelor's degree or diploma in in Business Administration, Law, Public Administration, or a related discipline preferred

Work Experience Requirements

1–2 years of operational experience in insurance, banking & financial institutions, legal, licensing, compliance, or a related field

Soft skills to succeed in this role:

Familiarity with local regulatory and compliance frameworks is an advantage
Strong interpersonal and communication skills, with the ability to work effectively across internal teams and external stakeholders
Experience supporting operations or operations management, with the ability to coordinate, monitor, and improve process workflows
Strong analytical skills to assess licensing and compliance matters and identify practical solutions
Highly detail-oriented and well-organised, with the ability to manage multiple tasks, priorities, and deadlines