About Us
The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 40 million shoppers across ten markets.
Driven by the vision to become the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$3.7 billion in annual sales for over 20,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.
Responsibilities
- Support the sales team at the day-to-day level, including managing and inputting the high-volume sales contract submission process and assisting with tool usage to achieve scalability
- Audit deals and contracts for accuracy, resolving any omissions or discrepancies by working with Sales and requirements set forth by compliance
- Maintain a clear channel of communication among Sales, Operations and other teams to ensure a seamless experience for new clients as they onboard
- Help create and maintain sales-related documentation such as sales processes and sales tools used for reference and training
- Contribute to sales support materials like FAQs so the team can efficiently and effectively find necessary information
- Help support the onboarding and training of new sales staff
- Suggest ways to create efficiencies and improvements to sales processes
Requirements
- 1-3 years experience in an Operations role.
- Self-starter, motivated and have a passion for working in a fast-paced e-commerce industry.
- Extremely detail oriented
- Strong skills and proficiency of Microsoft and Google Suites (Word, Excel, Power Point)
- Process oriented mindset and passionate about optimisation and automation. Ability to interface & communicate with stakeholders and Product Development teams.
- Positive can-do attitude and willingness to help out on any request as needed. Proficient in Salesforce platform is a plus.
