OPERATIONS EXECUTIVE SEA FREIGHT

Responsibilities

• Drive customer satisfaction, retention and engagement
• Communicate with our customers in executing export bookings.
• Update Shiva(Customer portal)
• Shipping line Rates Procurement and negotiation
• Maintain good carrier relationship
• Coordinate with shipping lines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis.
• Ensure full compliance with all applicable Customs and port regulations
• Generating shipping documents (i.e. invoice, packing list, BL, HBL, etc.)
• Handle customs permit declaration on Tradenet
• Maintaining and updating operational information and documents on CargoWise
• Create, update and refine customer reports
• Perform accurate and timely cost & revenue updates on job files in accordance with corporate KPI; resolution of billing discrepancies with clients and Clasquin Internal
• Generating freight invoices
• Collaborate with finance in monitoring credit limits and assist in case of challenges
• Support and resolve claims
• Accomplish other ad hoc tasks given by the Manager per his/her competence
• Ensure compliance with the established QMS requirements.

Qualifications

• Minimum 1-2 years relevant experience in Freight Forwarding operations
• Diploma in Logistics / Supply Chain or equivalent is a plus
• Experienced in Cargowise is a plus

Required Skills

• Reliable, positive working attitude, pro-active and customer service oriented. Is a good team player, willing to share/help
• Excellent communication and interpersonal skills
• Good command of written and spoken English