Job Description

What You Will Do

Member operations

Guide new members through registration, job requirements, payments, benefits and onboarding
Interview and screen members on job duties, grooming standards, salary expectations, benefits and overall fit
Maintain accurate member records and follow up to keep them active and engaged

Job matching and deployment

Match members to suitable openings using our automated matching system
Coordinate schedules, confirmations and replacements to make sure shifts and placements are fully covered
Monitor attendance and resolve issues quickly on the ground

Client operations

Understand clients manpower needs, work schedules and requirements
Serve as the main point of contact for clients, handling requests, feedback and issues
Visit client sites and offices to keep service standards high

Supply and demand support

Post job openings on social media and other platforms to keep the member pool healthy
Source members and clients through calls, referrals, networking and job fairs
Work towards individual and team operational targets such as fill rate, response time and member and client satisfaction

What We Are Looking For

A dependable, service-focused attitude
Strong communication skills, comfortable on the phone and in person
A results-driven mindset with the drive to hit targets
The ability to learn quickly in a fast-paced environment
Comfort visiting clients offices
Flexibility to be reachable by phone after hours when required, and to work weekends when rostered (you will still get two rest days every week, scheduled around operational needs)