Operations Manager

About Us

Carousel & Co — a bold, first-of-its-kind concept in Asia, where competitive socialising meets vibrant dining and rooftop energy within an immersive themed environment. Located in the heart of Kuala Lumpur, this dynamic experience fuses HBL's iconic skill games with the spirit of food, drinks, and connection - all set within a boardwalk-inspired space full of nostalgic fairground charm, and our show-stopping centrepiece: the Carousel Bar. At Carousel & Co, the rules are simple: Play big. Eat well. Win loud.

This is Carousel & Co — Where fun, food, and friendship collide.

Job Summary

As the venue Operations Manager, you will work alongside the General Manager to manage day-to-day operations of F&B & the entire venue. Your role will include supporting staff training, maintaining inventory, and assisting in creating a welcoming environment. This position is ideal for someone with a background in hospitality management and a passion for food and beverage service + fun and motivated leader.

Key Responsibilities

●      Assist in supervising and supporting the food and beverage & operation team to deliver excellent service.

●      Help manage inventory, including ordering and stock control for food and beverages.

●      Assist in scheduling and training staff to ensure consistency and quality in service.

●      Monitor food and drink presentation, ensuring it meets Carousel & Co.s standards.

●      Address guest inquiries and handle service issues in a professional manner.

●      Collaborate with the Marketing Manager to implement promotions and enhance guest experience.

Requirements

●      Education: Degree or Diploma in Hospitality Management. or related fields.

●      Experience: Previous experience in an Operations Manager or Assistant role within the hospitality or F&B industry is preferred.

●      Leadership: Ability to motivate and guide team members effectively.

●      Customer Service: Strong commitment to delivering a high-quality guest experience.

●      Organizational Skills: Capable of managing tasks efficiently in a fast-paced environment.

●      Knowledge of F&B Operations: Familiarity with food and beverage service standards.

●      Availability: Flexible schedule, including nights, weekends, and holidays.

Perks and Benefits

●      Competitive Pay: Based on experience, with opportunities for growth.

●      Employee Discounts: Discounts on food, drinks, and entertainment at Carousel & Co.

●      Training & Development: Access to professional development and career advancement opportunities.

●      Medical Coverage: Covered based on job level

●      Allowance: Coverage that grows with your role