Operations Manager

Responsibilities

• Drive business performance across all districts by aligning store operations with company strategies and key performance indicators (KPIs).
• Lead, mentor, and develop District Managers and Store Managers, overseeing succession planning and talent pipeline initiatives.
• Promote and embed Domino's culture and values across all levels of the organization.
• Ensure consistently high customer satisfaction by monitoring NPS scores and resolving escalated issues effectively.
• Achieve revenue and profitability targets while optimizing food and labor cost efficiencies.
• Maintain full compliance with food safety standards, health regulations, and operational SOPs across all regions.
• Collaborate with cross-functional departments to deliver operational excellence and drive business results.
• Analyze performance reports and implement targeted action plans to address underperformance.
• Lead crisis management initiatives and support store recovery plans as required.
• Represent the Operations team in strategic planning and corporate initiatives, contributing to overall business strategy.

Qualifications

• Minimum 3 years of experience in QSR operations or Food and Beverage companies.
• Proven experience in store management.
• Strong skills in operational excellence and team leadership.
• Deep understanding of Food & Beverage SOPs and operational standards.
• Ability to coach, mentor, and develop store teams effectively.
• Excellent communication and conflict resolution skills.
• Strong financial acumen, including budgeting, cost control, and revenue optimization.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Must be able to oversee and support stores across Klang Valley and Johor Bahru.