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Operations Manager
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Operations Manager
medlink healthcare group pte. ltd.- Posted 2 days ago
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Job Description
Company Overview
Medlink Healthcare Group (MHG) Pte Ltd, established in 2017, provides Medical Training Courses, Emergency and Non-Emergency Patient Transport, Ambulance Services, Industrial Emergency Coverage and Event Coverage, aiming to enhance healthcare quality affordably.
Job Summary
We seek a hands-on operational leader to manage Medical Services operations, ensuring efficient manpower deployment, cost control, service delivery, and continuous operational improvement.
Responsibilities
- Lead sizeable frontline, field-based, or shift-based operations to achieve operational goals.
- Develop and execute manpower planning, rostering, and workforce optimisation strategies to maximise efficiency.
- Manage operational costs and control overtime to meet budget targets.
- Supervise and coach supervisors and frontline teams to enhance performance and accountability.
- Establish, monitor, and analyse operational KPIs to drive data-informed decision-making.
- Conduct site visits, inspections, and operational audits to ensure compliance and identify improvement areas.
- Identify operational inefficiencies and implement practical solutions to enhance service delivery.
- Make decisions grounded in operational data, evidence, and financial considerations.
- Take ownership of operational issues and lead them through to resolution.
- Balance operational discipline with effective people management to maintain team engagement.
- Engage directly with crews, inspect vehicles, challenge inefficient practices, and hold supervisors accountable to maintain high standards.
Required competencies and certifications
- Minimum 5 years of relevant operations management experience in frontline, field-based, or 24/7 environments.
- Experience in healthcare, ambulance/emergency services, logistics, transport, security, facilities management, aviation, or other manpower-intensive 24/7 operations.
- Proven skills in manpower planning, rostering, and workforce optimisation.
- Strong experience in operational cost control, budgeting, and resource utilisation.
- Demonstrated ability to lead supervisors and frontline teams, including performance management and accountability.
- Proficient in analysing data to identify inefficiencies and drive operational improvements.
- Experience managing operational KPIs, ensuring SOP compliance, and conducting ground-level inspections and audits.
- Hands-on, results-oriented approach with strong ownership and collaboration with frontline teams and management.
More Info
Job Type:
Industry:
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Key Skills
resource utilisation
operational cost control
SOP compliance
workforce optimisation
operational audits
About Company
Skills:
team performance , security consulting , Security Management, Incident Management, Incident Response, Microsoft Office, Operations Security, Physical Security, Security Operations, Security Risk Management, Risk Mitigation, Security Team Management, Security Officer Management, Security Leadership, Access Management, Access Control, alarm management, Life Safety, Risk Assessment, Facility Risk Assessment, Security Patrol, Security Systems, Security Equipment, Security Audits, Internal Audit, Quality Control, Compliance, security training, Security Drills, Performance Management, Security Process Improvement, Security Projects, Security Systems Projects, Regional Security Management, business resilience, Operational Resilience, Crisis Management, Emergency Response, Security Advisory, Analytical Skills, Decision Making, Communication Skills, Negotiation Skills, Claims Management Systems, Stakeholder Management, Confidential Information Management, Global Security, Office Security, Workplace Security, SEA Security Operations, 24/7 Security Operations, Security Governance
Skills:
Operational Expertise, Profit Loss Analysis, Budgeting, Staff Appraisals, Performance Analysis, Reporting
Skills:
Cost Analysis, data protection regulations, commercial modeling, regional certification processes, operational budgeting, quotation management, cybersecurity requirements, pricing operations, Resource Planning
Skills:
Erp, Microsoft Office, Automation, Iso, BRCGS, Gmp, Manpower Planning, Process optimisation, Haccp, SFA requirements, Workforce management systems, Cost Control, Production Planning, Food safety requirements, yield, Wastage, Food hygiene, Production productivity, Continuous Improvement
Skills:
Front Office operations, Opera PMS, Guest Relations, Audit Compliance, Upselling initiatives, Operational reporting, Manpower Planning, Service recovery practices