Operations Manager

Company Description Overland Total Logistics is a logistics and transportation company headquartered in Bangkok, Thailand, with operations serving clients across the region. The company focuses on providing reliable, efficient overland freight and distribution services to support diverse industry needs. Overland Total Logistics emphasizes operational excellence, safety, and customer satisfaction in every aspect of its services. Team members are encouraged to contribute to continuous improvement and collaborative problem-solving in a dynamic, fast-paced environment.
Role Description The Operations Manager is a full-time, on-site role based in Penang, Malaysia. This role oversees day-to-day logistics operations, including scheduling, routing, and coordination of transport activities to ensure timely and cost-effective delivery of services. The Operations Manager monitors performance metrics, manages resource allocation, and implements process improvements to enhance efficiency, safety, and service quality. Responsibilities include supervising and coaching operational staff, collaborating with customer service and sales teams, resolving operational issues, and ensuring compliance with company policies and local regulations. The role also involves reporting on operational performance, supporting strategic planning, and fostering a culture of accountability and continuous improvement.
Qualifications

• Proven experience in operations management, preferably within logistics, transportation, or supply chain environments.
• Strong skills in planning, scheduling, and workflow optimization, with the ability to manage multiple priorities in a fast-paced setting.
• Ability to lead, motivate, and develop diverse teams, with effective people management and conflict resolution skills.
• Excellent analytical and problem-solving capabilities, including comfort with operational data, KPIs, and performance reporting.
• Clear and professional communication skills, both written and verbal, with the ability to collaborate across departments and with external partners.
• Working knowledge of logistics systems, transportation regulations, and safety standards; familiarity with relevant software or ERP systems is an advantage.
• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field, or equivalent practical experience.
• Ability to work on-site in Penang, Malaysia, with a hands-on approach and strong attention to detail.
• Demonstrated commitment to continuous improvement, customer-focused thinking, and ethical, non-discriminatory workplace practices.