JOB DESCRIPTION
1.Managing a day-to-day operation for all the port (Westport, Kuantan, Kemaman, Lumut)
Responsible for overseeing the daily operational activities across Westport, Kuantan, Kemaman, and Lumut ports includes:
a) ITAP System Management (Integrated Terminal Access Pass / Port Pass system)
- Oversee the implementation and operation of the ITAP (Integrated Terminal Access Pass) system across all ports.
- Ensure proper registration, verification, and control of port users, vendors, truckers, and staff.
- Collaborate with port authority and security for permit issuance and access rights.
- Monitor system reports for usage trends, violations, and anomalies.
b) Automated Gate System
- Manage automated gate operations at all port entry/exit points.
- Ensure gates are functional, efficient, and well-integrated with cargo handling systems (e.g. TOS).
- Troubleshoot gate-related issues including system downtime, license plate recognition (LPR) errors, and unauthorized access.
c) Support
- Monitor and troubleshoot issues with systems e.g. ITAP, Automated Gate System
- Coordinate with the IT & Project team for smooth operation of the systems
- To provide timely and effective support, ensuring minimal disruption to business operations.
- Ensure all development activities follow established timelines.
2.Managing project / CR /Tender
a) Planning & project schedule
- Lead and coordinate port-related infrastructure and system upgrade projects (e.g. new gate system)
- Develop project plans, timelines, budgets, and scope in alignment with operational goals.
- Collaborate with internal departments (e.g. Procurement, IT) and external contractors to deliver projects on time
- Track project milestones, manage risks, and report progress to senior management.
b) Implementation & sign off
- Ensure operational continuity during project implementation phases.
c) Vendor management
- Participated in sessions encompassing top management meetings, tender briefings, and preparation/submission activities
- Gathered feedback on system usage satisfaction product improvement suggestions/requests from clients and sharing them with the team.
3.Finance & Compliance
a) Procurehere systems
- To ensure that departmental purchase requests (PRs) are operationally justified, accurately detailed, and aligned with budget allocations for procurement processing
b) Invoicing
- Review all incoming invoices from vendors, service providers, and contractors
- Submit validated invoices to Finance for payment processing.
- Monitor timelines to ensure vendors are paid within agreed payment terms (e.g., 30 or 60 days)
- Ensure the requested items or services fall within approved budgets or CAPEX/OPEX allocations.
c) Billing & Collection
- Provide accurate billing and quotations to respective PIC and make sure it is process on time
- Monitor all collection from clients within the agreed payment terms (e.g., 30 or 60 days)
4.People & Process
- Lead and manage operation team
- Foster a collaborative, high-performance culture by setting clear expectations and motivating the team to achieve organizational goals.
- Set clear KPIs (Key Performance Indicators) and targets for the operations team and regularly assess their performance
- Coordinate with HR for recruitment & on boarding
- Monitor workloads and adjust staffing levels as necessary to maintain operational efficiency.
REQUIREMENT
- Bachelor's degree in Computer Science, IT or equivalent experience
- 4 years of experience in technology, product, operations, or management roles
- Strong conceptual understanding of frontend, backend, mathematics and project management
- Able to communicate effectively
