Operations SME (Test Lead)

Experienced in driving quality assurance for multi-market customer portals by translating business requirements into robust, scalable testing strategies.

Proven ability to deliver compliance and performance through end-to-end test planning and execution across functional, integration, and UAT phases.

Strong leadership and stakeholder engagement skills, with expertise in automation and manual testing within the insurance domain.

Adept at defect management, cross-functional collaboration, and ensuring outcome-driven solutions that enhance customer experience