Operations Specialist

About ARBA Travel

ARBA Travel marries the humane with technology to build a better travel experience. We aim to become a leading Travel Company in Halal Tourism which valued at $250 billion worldwide. We have been awarded Top 30 SME in Malaysia by SME Corp Malaysia. We aim big, start small & move fast.

We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism.

Our team spans various disciplines from top universities worldwide: Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Digital Marketing, Islamic Studies, and Tourism.

Your Mission

As an Operations and Booking Specialist, your core responsibility is to manage the entire pre-trip arrangement and reservation process with precision and care. From initial booking to final confirmation, you'll ensure every step of the customer journey is seamless, timely, and error-free.

You'll also play a key role in preparing detailed travel documents and maintaining accurate internal records that support the entire operations team.

Your Key Responsibilities

Reservation Management

• Handle the full booking workflow, ensuring details are accurate, timely, and meet ARBA's service standards.

Customer Coordination

• Confirm bookings with accuracy. Manage cancellations, special requests, and last-minute changes with professionalism and empathy.

System & Record Accuracy

• Keep booking systems updated. Ensure all customer data, trip details, and payment statuses are recorded and traceable.

Tour Voucher Preparation

• Prepare comprehensive Tour Vouchers detailing itineraries, inclusions, flight info, and travel reminders.

Skills & Attributes

• Detail-Oriented: You double-check everything and take pride in getting things right.
• Process-Driven: You follow procedures carefully so nothing gets missed.
• Customer-Centric: You care about delivering a smooth booking experience, even when plans change.
• Clear Communicator: You keep both customers and the team well-informed, in writing and verbally.
• Calm Under Pressure: You stay composed and solution-focused when faced with urgent issues.
• Comfortable with Systems: You're confident using digital tools, spreadsheets, and internal platforms.

Perks & Benefits 

Health allowance

Cost of living allowance

Work-From-Anywhere Days

Join the Company's Domestic or Overseas trip

Access to growth courses

Office Location: IOI Conezion, Putrajaya 

Office Hour: 9.45 AM - 3.45 PM