About Paywatch:
Founded in 2020, Paywatch is an AI-native, multi-product fintech and NeoFi (Neo-Financial Institution) dedicated to Fair Financial Access. Backed by leading global financial institutions including Citi and HSBC, we believe financial stability is a fundamental right, and our mission is to build an equitable financial system where employees can access secure, flexible, and fairly priced financial services that were previously out of reach.
Paywatch is Southeast Asia's largest provider of Earned Wage Access (EWA)—also known as salary on demand. Our flagship service is trusted by blue-chip enterprises and deployed as a next-generation employee benefit by Fortune 500 companies such as Genting, TELUS, CP Group, Shangri-La Hotels, DFI Retail, Lotte, Hyundai, and more. By allowing employees to access a portion of their earned salary in real time, we help improve financial wellness while empowering employers with a powerful retention and productivity tool.
Today, Paywatch has evolved into a full-scale NeoFi focused on comprehensive employee wellness. We combine best-in-class instant payments technology—including proprietary cross-border remittance infrastructure—with embedded financial services that meet everyday needs: instant global money transfers, employee rewards, micro-insurance, savings and fee-free bill payments products.
With operations across Malaysia, the Philippines, Indonesia, South Korea, Hong Kong, and Singapore, Paywatch continues to scale its mission: creating a fairer financial system for all while enabling enterprises to deliver innovative, employee-first benefits.
You will have the opportunity to work with different technologies and bring your ideas to the table to constantly improve the way we do things. If you are ready to take your career to the next level and work in a dynamic company, this job is for you.
What you'll do:
- Support Operations leadership with workload planning, team rituals, and on the job coaching of junior Specialists to raise the overall quality bar.
- Execute and oversee recurring operational workflows end to end, including disbursement, reconciliation, settlement, onboarding, and data validation, with a high bar for accuracy and timeliness.
- Proven experience in operations automation, with the ability to identify inefficiencies and implement scalable solutions.
- Hands-on involvement in daily operational tasks, with the ability to balance execution and process improvement.
- Ability to work closely and communicate effectively with Technology and Product teams to translate operational requirements into technical solutions.
- Collaborate across Finance, Sales, Marketing, Customer Success, and regional Ops teams to ensure consistent, controlled execution.
- Strong proficiency in Excel, including advanced functions; VBA and other technical/automation skills are mandatory.
Who you are:
- Bachelor's Degree in Finance, Business, Operations or related field
- 3 to 5 years of experience in operations, business operations, finance operations, or a similar role, preferably in a fintech, payments, banking, or SaaS environment.
- Demonstrated experience acting as a senior or go to operator on a team, whether by mentoring peers, supporting workload planning, or owning a critical operational process end to end.
- Proven track record of operations automation, meaning identifying inefficiencies and shipping scalable solutions rather than just raising issues.
- Advanced Excel skills, including mastery of VBA and Macros. You enjoy building automated tools and dashboards that turn manual data entry into streamlined processes.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- High attention to detail, strong ownership, and the discipline to stay hands on with tedious, high volume daily ops work.
- Excellent communication and interpersonal skills; able to support juniors, align with peers, and communicate up to leadership with clarity.
- A calm and composed operator in a fast paced, dynamic environment, able to prioritise well under pressure.
- A passion for fintech and a commitment to process optimization.
- Proficiency in Microsoft Office Suite; exposure to SQL, Power BI, or similar tools is a plus.
What We Offer
- You'll be working in a high energy, fast-paced environment, work with different technologies and bring your ideas to the table to constantly improve the way we do things
- EWA - Earned Wage Access (Flexible Payday)
- Competitive medical and dental benefits
- A dynamic and inclusive environment that values innovation and collaboration
- Exposure to multiple teams across Asia including Product, Finance, and Operations
- Ongoing training, mentorship, and opportunities for professional development
Interested
If you're interested in this exciting opportunity, apply now or submit your resume to: [Confidential Information]
We look forward to hearing from you.
Personal data collected will be used for recruitment and employment related purpose only. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
