Operations Support Officer - Cantonese Speaker | Chubb (Greater Kuala Lumpur)

Job Overview

• Role Title: Operations Support Officer (Cantonese Speaker)
• Company: Chubb
• Location: Greater Kuala Lumpur, Malaysia (On-site)
• Employment Type: Full-time

Role Purpose

As an Operations Support Officer, you will provide accurate and timely processing support for commercial underwriting and policy servicing activities within Chubb Business Services Malaysia (CBSM). You will play a vital role in driving operational efficiency, ensuring transactions adhere to defined Turnaround Time (TAT) and accuracy standards, and delivering high-quality service to underwriters, brokers, and regional stakeholders across Cantonese-speaking markets (primarily Hong Kong).

Key Responsibilities

• Operations Delivery & Quality:
• Accurately process commercial insurance transactions, policy issuances, endorsements, quotations, and renewals within established service-level agreements (SLAs) and TAT.
• Ensure all documentation and system updates align strictly with underwriting guidelines and SOPs.
• Maintain high accuracy and data integrity across policy administration systems.
• Stakeholder Collaboration:
• Work closely with underwriters, regional operations teams, and colleagues within CBSM / CBSP (Commercial Center of Excellence).
• Build strong collaborative relationships with Quality Assurance and AI/automation teams to support operational priorities.
• Participate in calibration and knowledge-sharing sessions to maintain delivery standards.
• Governance & Compliance:
• Adhere to company policies, underwriting rules, and internal audit/regulatory standards.
• Maintain clear documentation and workflow audit trails.
• Continuous Improvement:
• Identify opportunities for process enhancements, automation, and workflow efficiency.
• Support continuous improvement initiatives in line with Chubb's transformation roadmap.

Key Requirements & Qualifications

• Experience: Minimum 2–3 years of hands-on experience in commercial insurance, underwriting support, or policy processing within a Shared Services Center (SSC), Global Capability Center (GCC), or BPO environment.
• Language Proficiency:Fluency in spoken and written Cantonese is mandatory to support regional market operations.
• Domain Knowledge: Solid understanding of policy administration systems, policy lifecycle management, and commercial insurance documentation (Property & Casualty, Financial Lines, Liability, etc.).
• Operational Discipline: Proven track record of managing daily delivery against strict SLAs, TAT, and quality/accuracy metrics.
• Technical Skills: Proficiency with policy administration software, workflow tools, CRM systems, and Microsoft Office tools.