At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.Sound like you Then read on.About the Role. Responsible to implement process improvement initiatives, targeting customer experience & operational efficiency within AHS/AIA.
. Responsible to prepare User Requirements and review Functional Documents for BAU enhancements and various projects
. Responsible to perform User Acceptance Test (UAT) for BAU enhancements & various projects
User Requirement Preparation: - To identify & execute the process improvement initiatives to ensure continuous improvement is put in place to drive customer experience & operational efficiency
- To prepare user requirement document based for BAU request & process improvement enhancements
- To conduct user requirement walkthrough for business & technical team
- To review Functional Specification Document (FSD) prepared by technical team and ensure alignment with user requirement
- To obtain necessary approvals for UR & FSD from business and various stakeholder.
UAT: - To work closely with team manager for test plan preparation
- To prepare data required for UAT
- To perform UAT within stipulated timeline
- To ensure all aspects of UAT are covered with minimal defects prior go-live
- To ensure necessary regression testing is done based on needs and potential impacted are of enhancement
- To document all test results for approval, sign-off and record keeping purpose
Post-deployment testing & User Training- To prepare user guide/manual for enhancements made
- To conduct user guide walkthrough to business users prior go-live
- To plan & prepare necessary data required for Post Deployment Testing
- To guide business users in performing the Post-Deployment Testing
- To keep track of all defects identified and escalate to the necessary team
- To document all test results for approval, sign-off & record keeping purpose
Others- To provide support to the team when required during various phases of project including data analysis & report extraction
