OPS Support Internship (Local Candidate)

Objectives:

As an OPS Support Intern, you will be the first point of contact for our customers and resolving basic technical issues. You will ensure customer satisfaction by delivering prompt and professional support via chat and email. This role offers a valuable opportunity to gain hands-on experience in customer support processes and technical troubleshooting.

Learning Opportunities

1. Customer Support

• Respond to customer inquiries via chat and email in a timely and professional manner.

• Provide accurate information and guidance on company products and services.

2. Technical Troubleshooting

• Identify, troubleshoot, and resolve basic technical issues reported by customers.

• Ensure clear communication to customers regarding issue resolution steps.

3. Issue Escalation

• Escalate unresolved or complex technical issues to Level 2 (L2) support, providing all necessary details for a seamless handover.

4. Ticket Management

• Adhere to established processes to log, track, and update support tickets in the ticketing system.

• Ensure tickets are resolved within the defined Service Level Agreement (SLA).

Requirements:

• Educational background in Computer Science, Information Technology, or equivalent

• Excellent communication skills, both written and verbal, with a customer-focused attitude.
• Basic understanding of troubleshooting methods and technical processes.
• Ability to multitask, prioritize, and manage multiple support cases effectively.
• Willing to learn and adapt quickly to new tools, processes, and technologies.