Order-To-Cash (OTC) Senior Analyst

About Us

Fast Retailing is a global company that operates multiple fashion brands including UNIQLO, GU, Theory, Princess Tam Tam and Comptoir des Cotonniers. With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating unique value to enrich the lives of people everywhere.

At Fast Retailing, we aim to become a company that is the first, and the best, in the world – one that achieves what the world has never seen before and contributes to society in a meaningful way.

If we can change what we do, one task at a time and on a daily basis, this in turn will surely change the world, even if step by step. So, if you have courage to change, and are aspiring to take the first step, then join our team. Help us reinvent everything at Fast Retailing.

We are committed to live together with the times to make our world better. We are determined to grow and prosper, together with you.

Job Summary

We are looking for Order-To-Cash (OTC) Operation Senior Analyst to join our new and growing Global Business Services (GBS) based in Petaling Jaya, Malaysia. The successful candidate will be responsible for managing the delivery of end-to-end OTC scope in more than 18 countries (Japan, Greater China, Hong Kong, Taiwan, Korea, Singapore, Australia, Malaysia, Thailand, Indonesia, India, Vietnam, Philippines, UK, Europe, North America, Canada, Bangladesh).

The OTC function is responsible for managing daily transactional operations, with a primary focus on sales reconciliation across retail stores, e-commerce platforms, and O2O (online-to-offline) channels. This position requires the individual to work closely with various stakeholders including store operations, payment management vendors, and other related parties to ensure timely and accurate daily reconciliation.

This position is essential in the OTC management process to provide consistent, efficient, effective, and quality deliverables of the operation, enforcement of accounting standards and global process design, compliance to company policies and procedures, and achievement to operational performance KPIs set.

Key Responsibilities

Business Engagement

• Work with Operation Manager, Global Process Manager and Performance Improvement Team on regular end to end process review to identify process changes and improvements as necessary to improve performance and efficiency
• Report to and work with Team Lead as well as other internal stakeholders such as Global Headquarter, Local Management and Line of Businesses
• Collaborate with store operations and external vendors (such as payment management vendors and cash collection companies) to resolve issues related to store money management operations.

Operations

• Ensure sales receivables are reconciled and settled on time by setting clear deadlines and following up regularly. Investigate any discrepancies thoroughly, document findings, and resolve each issue completely. Work proactively with stakeholders by organizing regular training sessions, implementing early warning systems, and maintaining open communication to build awareness and develop effective business solutions that prevent potential financial risks.
• Analyze and clarify aged and outstanding items with follow-up action to ensure timely clearance, always monitor and track the movement to keep the account clean and up-to-date. Discuss and agree to discuss with stakeholders for operation of process improvement and preventive control.
• Maintain Master Data, Prepare Journals, Reconciliation Reports, Accounting Analysis report to ensure completeness and accuracy of transactions, and in accordance to the requirements stipulated in the process handbook/desktop procedure (DTP) /Closing Cockpit (i.e. timelines, quality checklist, etc.).
• Ensure closing activities are carried out effectively and efficiently adhering to the relevant closing schedule, no deviations from standard procedures and if deviations are necessary due to business requirements, there must be proper documentation and agreement obtained.
• Compliance to internal control, accounting standards and company procedures to ensure integrity of financial information.
• Main point of contact within the team to provide expert advice on SAP technical and business processes within the regime of OTC.
• Actively involved in issue management (within process and/or cross-process) and perform root cause analysis. Drive active discussion with stakeholders on the finding and action for improvement.
• Developing and reviewing work procedures and document flows to seek areas of improvements.
• Identify areas for continuous improvement within OTC regime that drive productivity and strengthen control whilst support in driving process improvement and standardization.
• Manage the performance and efficiency of the OTC function through regular KPI performance review, and drive actions to improve operational performance KPI.
• Understand the systems and tools to derive the desired business results and work closely with IT/SAP/Other functions to drive process automation.
• Participate in multiple projects and finance initiatives and successful implementation within the set timeframe and budget.

Team Development

• Responsible to onboard new team member to ensure effective knowledge transfer / handover process within the team to meet team's objective
• Embed continuous improvement mindset across the team, leading /supporting team member in completing improvement initiatives to improve processes within the remit of team

Skills and Qualifications

• Minimum qualifications: Advance Diploma/ Degree in Accounting/Finance or ACCA/ CPA/ MIA equivalent.
• Minimum 3 years of relevant practical working experience in Accounting/Finance or SSC with proven strong working experience in OTC area.
• Proficiency in financial/accounting tools (SAP HANA/ FIORI/ Business Intelligence SAP Analytics/Cadency/ Blackline/LINKKI/ POS/ TEAMWORK) and other operation systems (MS/Google Office, SNOW, Power BI, Power Query, Tableu, Google Looker, Concur, etc).
• Strong analytical skills with high attention to detail and accuracy. Able to communicate observations effectively.
• Good communication skills, both verbal and written in English.
• Able to work professionally and collaboratively with wide range of stakeholders both internal and external.
• Ability to prepare, analyze and interpret the accounting analysis or investigation, and root cause to support business decision making.
• Ability to handle migration and improvement projects/initiatives (both local and global)
• Experience in process modelling/documentation.
• Strong problem-solving skills and proactively explore opportunities to enhance and improve processes.

Location

1 First Avenue, Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan, Malaysia.