OTC Collection, Team Lead

Job Summary

We are looking for a hands-on OTC Team Lead to oversee the end-to-end billing and customer inquiry process. You will be responsible for ensuring seamless account setup, resolving billing discrepancies and coordinating month-end reviews. The ideal candidate is a proactive problem-solver who can collaborate across departments to optimize billing accuracy and meet market-specific requirements.

Key Responsibilities

• Customer & Sales Support: Lead the team in addressing customer and sales inquiries regarding account setup and general questions via email, Slack and ticketing tools (Jira/Trello).
• Billing Integrity: Proactively identify and resolve billing blockers and incorrect account setups to prevent erroneous invoicing.
• Account Management: Oversee the creation, auditing and change management of customer billing accounts using Salesforce and Airtable.
• Month-End Coordination: Manage the monthly invoice review process, including internal communications with Account Managers and supporting change requests.
• Market Compliance: Collaborate with tax and legal teams to gather market-specific requirements (nuances) to ensure billing data meets local regulations.
• Process Improvement: Drive efficiency in workflow by leveraging various tools to streamline communication and data management.

Requirements

• Experience: At least 3-5 years experience in Order-to-Cash, Billing, or Revenue Operations, preferably in a senior capacity.
• Technical Proficiency: Skilled in using Salesforce, Slack, Airtable, and Workday.
• Project Management Tools: Experience managing tasks via Jira, Trello, or similar ticketing systems.
• Communication: Strong written and verbal communication skills for coordinating with internal teams (Sales, AMs) and external customers.
• Analytical Skills: High attention to detail with the ability to audit financial data and identify root causes of billing errors.
• Collaboration: Ability to work cross-functionally with Tax and Legal departments to implement market-specific data requirements.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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