PART TIME SALES ADVISOR (THE SPRING KUCHING)

Customer Sales & Profit

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience available, supporting them with direct customer service Represent yourself and the H&M Brand positively during customer interactions (Direct) Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion stories & products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & instore Sustainability initiatives Representing yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team Ensure good garment care and maintain required stock levels.

Fashion & Trend Awareness

Stay up to date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc. Use your product & fashion knowledge to share relevant information to customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Giving & receiving feedback with your colleagues to learn, develop & support each other Participtate in relevant available On Boarding, Introduction Processes & Trainings and Courses relevant for your role & future development.

Retail Operations / Visual & Commercial

Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practise & processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear fashion stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Upkeep & following best practises for any instore OMNI Services & instore tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc) Support with opening and closing of the store Following all H&S guidelines and legal requirements applicable to role and responsibilities