Job Description:
Partner Onboarding & Training
- Lead end-to-end onboarding programs for newly appointed delivery partners nationwide.
- Conduct virtual, and field-based training sessions covering SPX operational processes, systems, service standards, and compliance requirements.
- Ensure all new partners successfully complete onboarding and demonstrate operational readiness prior to launch.
- Facilitate onboarding workshops for partner leadership teams, supervisors, and operational personnel.
Training Content Development
- Develop and maintain training materials, playbooks, SOPs, user guides, assessments, and certification frameworks.
- Translate operational processes into clear and effective learning materials.
- Regularly update training content to reflect operational changes, new initiatives, and product enhancements.
- Create scalable learning solutions including digital learning modules and self-service resources.
Operational Readiness & Certification
- Assess partner readiness through knowledge checks, operational audits, and launch readiness reviews.
- Identify capability gaps and develop targeted improvement plans.
- Work closely with operational teams to ensure partners meet launch requirements and service standards.
- Support partner launches and provide post-launch coaching where required.
Continuous Learning & Capability Development
- Develop refresher training programs for existing partners and their operational teams.
- Analyze operational performance trends and identify training opportunities.
- Drive best practice sharing and knowledge transfer across the partner network.
- Measure training effectiveness and continuously improve learning outcomes.
Stakeholder Management
- Collaborate with Operations, Product, Commercial, and Partner Network teams to align training priorities.
- Serve as the subject matter expert for partner onboarding and operational training.
- Support change management initiatives and operational rollouts across the partner network.
Requirements:
- Bachelor's Degree in related fields.
- Strong presentation and facilitation skills with the ability to engage diverse audiences.
- Experience creating training materials, SOPs, operational manuals, or learning programs.
- Excellent communication and stakeholder management skills.
- Strong organizational skills with the ability to manage multiple onboarding programs simultaneously.
- Willingness to travel nationwide to support partner onboarding and launch activities, if required.
