Parts Sales Personnel

Company Description:

AUTOMOTIVE CORPORATION MALAYSIA SDN. BHD. (ACM), established in 1979, is the largest Isuzu dealer in Peninsular Malaysia and a member of the DRB-HICOM Group. With extensive industry experience and a professional workforce, ACM has built a strong customer base across the region. The company operates six outlets, including five 3S centers (sales, service, and spare parts) in major cities, providing comprehensive support to customers. ACM has received multiple awards for performance and best practices, reflecting its commitment to quality sales and after-sales service. Through continuous improvement and services such as the Doctor Mobile Service Workshop, ACM strives to ensure customers receive reliable support and remain fully satisfied.

Role Description:

The Parts Sales Personnel is responsible for managing and supporting the sales of automotive spare parts to customers, workshops, dealers, and other business partners. The role involves handling customer enquiries, preparing quotations, processing orders, monitoring stock availability, and ensuring timely delivery of parts.

Key Roles:

Promote and sell automotive spare parts to walk-in, corporate & fleet customers.

Identify and approach new customers to expand market coverage.

Prepare quotations, follow up on sales enquiries and close sales.

Achieve monthly and yearly sales targets set by Management.

Maintain good relationships with existing customers include handle customer complaints and resolve issues promptly.

Provide product knowledge and technical advice to customers.

Provide updates on customer activities and potential sales opportunities.

Job Requirements:

Previous experience in a parts sales or customer service role within the automotive industry.

Strong interpersonal and communication skills with the ability to engage effectively with customers.

Excellent product knowledge and the ability to provide technical guidance on automotive parts.

Proficient in data entry, order processing and inventory management.

A proactive and solution-oriented approach to problem-solving.

A genuine passion for the automotive industry and a commitment to delivering exceptional customer service.

Competencies & Qualifications:

Strong customer-focused skills, including Customer Satisfaction and Customer Service

Proven Sales abilities, with experience in parts or automotive sales considered an advantage.

Knowledge of Inventory Control, including basic stock management and parts catalog usage.

Effective Communication skills, both verbal and written, to interact with customers and team members.

Basic understanding of automotive parts and systems; prior experience in an automotive environment is beneficial.

Ability to work accurately with documentation, pricing, and part numbers, with good attention to detail.

Comfort using point-of-sale systems and standard office software (e.g., email, spreadsheets).

Minimum secondary school education; a certificate or diploma in automotive, business, or related fields is an advantage.

Ability to work on-site in Batu Caves, including occasional Saturdays or extended hours based on operational needs.