Patching Engineer- Windows, Linux

The Patching Engineer is responsible for executing the end‑to‑end patch management process across Windows and Linux environments to maintain the security, stability, and compliance of the organization's IT infrastructure. This role ensures that operating systems and applications are updated in a timely and controlled manner, following established maintenance windows, change processes, and service-level requirements.

Patching & System Maintenance:

• Perform OS and application patching on Windows and Linux systems using enterprise patching tools such as WSUS, Canonical Landscape, and other relevant platforms.
• Execute operating system upgrades across Windows and Linux environments in accordance with change and maintenance schedules.
• Conduct virtual machine snapshots and backups on VMware prior to patching or system changes to ensure recoverability.
• Perform restore operations on VMware and server environments when required.
• Validate patch deployments, troubleshoot patch failures, and ensure systems return to a healthy state after patching.

Monitoring & Incident Handling:

• Use SCOM as a daily monitoring tool to track system health, detect issues, and initiate corrective actions.
• Respond to email alerts and assigned ServiceNow ITSM tickets, providing timely updates and ensuring issues are resolved within SLA.
• Create and manage Incident, Service Request, and Change Request records in ServiceNow following ITIL processes.

Operational Support: 

• Provide 24x7 rotating on-call support to respond to critical issues, patching emergencies, or system failures.

• Perform patching, upgrades, and system shutdown/startup activities during off-peak hours to minimize business impact.

Technical Stack: • Basic understanding of Windows/Linux operating systems • Knowing in virtualization (VMware) technology is a plus.