Senior Lead Level - RedHat/OCP Support Engineer

Red Hat OpenShift Container Platform Administration

• Maintain records of configuration for all Red Hat OpenShift On-Prem clusters including connectivity to peripheral components.
• Configure and maintain OpenShift clusters for different environments.

(i) Setup and maintain OpenShift clusters role-based access control, permissions and network policies.

(ii) Setup and maintain for new namespace/project.

(iii) Application scaling based on business needs.

• Automate OpenShift cluster operation.
• Log management, alert setup and monitoring using ELK/EFK stack in OCP.
• Perform helath check regularly to ensure Red Hat OpenShift clusters running on the optimal workload and resources.
• Plan and execute Openshift patches and upgrades to ensure latest security patches, bug fixes and features deployed to all environments.
• Administration of 3scale API gateway in OCP.
• Administration of Red Hat SSO (KeyCloak) in OCP

Red Hat OpenShift Cluster Support

• Record, track, and manage incidents related to OpenShift cluster operations.
• Provide first-level support for issues related to Red Hat OpenShift clusters.
• Act as the point of contact to coordinate with relevant teams (e.g., RedHat, Infrastructure, and Security teams) when escalation or collaboration is required.

Preventive Maintenance and Continuous Improvement

• Conduct periodic assessments of OpenShift environments, including configuration, policies, architecture, and Red Hat patch levels, to ensure continuous improvement.
• Perform preventive maintenance activities and advise on security hardening requirements after evaluating penetration test result.
• Evaluate penetration test results and provide recommendations for security hardening and remediation.

Technical Guidance

• Provide technical guidance and mentorship to team members on day-to-day support tasks and operational best practices.

Requirements

• Experience with Kubernetes and Red Hat OpenShift administration.
• Knowledge of container runtimes (Docker / CRI-O).
• Familiarity with DevOps tools such as Helm, GitOps tools, and CI/CD pipelines (e.g., Jenkins).
• Experience with monitoring and logging tools (ELK/EFK, Prometheus, Grafana).
• Understanding of security concepts including RBAC, network policies, and SSO/Keycloak.
• Solid foundation in Linux, networking, storage, and on-premises infrastructure architecture.