Manage payment and refund requests from internal teams, ensuring timely and accurate processing while maintaining seamless payment flows and operational alignment.
Oversee the end-to-end payment process, including monitoring transactions and refunds, investigating declines, and resolving issues promptly.
Collaborate with Product and Technical teams to identify root causes, resolve payment-related issues, and explore opportunities for feature enhancements or process optimization.
Document payment processes, prepare FAQs, and contribute to continuous process improvements.
Participate in UAT and assist in the rollout of new payment features.
Support additional tasks and responsibilities as assigned on an ad-hoc basis.
Requirements
Added experience in the e-commerce, payments, or digital wallet industry is preferred.
Bachelor's degree in Accounting, Finance or other relevant fields.
Strong proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP); SQL experience is a plus.
Good communication skills in both written and verbal (email, face-to-face, and remote discussions).
High attention to detail with strong logical and critical thinking skills for problem-solving.
Proactive, collaborative team player with a positive attitude and willingness to learn.
