The Remittance Investigation Analyst oversees ,follow-up investigation for remittance related payments.
To liaise with bankers/customers and business units to resolve payment-related exceptions and ensure that these are resolved in a timely manner.
To identify existing process gaps and propose operational, service and risk-related improvements for implementation.
Investigates into Bankers/Customer's/Business Units Remittance requests, inquiries and feedback and revert to them with findings within the agreed Service Level Agreements.
Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.
Documents all investigation cases handled daily for records, management reporting and performance measurement purposes.
Handles back valuation requests (including waivers) from bankers, reconciliation of nostro accounts etc
To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.
To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.
To be involved in regular process reviews to manage risk & control and ensure team's strict compliance to laid down controls and procedures.
Requirements
Able to communicate effectively and work in a team with others
Able to multi-task and manage priorities in a fast-changing environment
Possess strong analytical and problem-solving skills
Able to use design thinking principles to improve and streamline existing processes
