Search by job, company or skills

Shopee

Payment Operations Associate - SG ShopeePay

Shopee
Malaysia, Kuala Lumpur
1-3 Years
new job description bg glownew job description bg glownew job description bg svg
  • Posted a day ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job Description:

  • Lead end-to-end merchant onboarding, ensuring compliance and timely execution.
  • Serve as the go-to SME for merchant operations, guiding internal teams and resolving escalations.
  • Manage chargeback disputes, preparing responses and collaborating with stakeholders to minimize losses.
  • Maintain accurate reporting, document processes, and identify opportunities for operational improvements.
  • Handle ad-hoc tasks as required by the business.

Requirements:

  • Bachelor's degree in business administration, Management, or a related field.
  • 1-3 years experience in merchant onboarding, account management, operations management, payments or fintech.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Solid knowledge of merchant operations, onboarding, and payment workflows.
  • Familiarity with chargeback mechanisms and dispute resolution.
  • Proficient in Excel (VLOOKUP, Pivot Tables) SQL and Power Query a plus.
  • Understanding of payment channels and Merchant Discount Rate (MDR).
  • Energetic, meticulous, and able to work in a fast-paced environment.
  • Self-learning, resourceful, and able to work independently.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Fintech
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 136179121

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 18-12-2025 10:27:17 PM
Homejobs in MalaysiaPayment Operations Associate - SG ShopeePay