About the role:
As a Payment Operations Team Lead at Ezypay, you will spearhead the management and enhancement of our payment operation processes to ensure smooth transaction flow and minimize discrepancies while fostering a high-performing team culture. You will work closely with various internal stakeholders and external partners to drive improved efficiency and implement operational best practices.
As a Payment Operations Team Lead, you will:
- Lead and mentor the Payment Operations team, ensuring the team is well-equipped to achieve organizational goals.
- Oversee daily payment processing activities, ensuring accuracy, timeliness, and compliance with relevant regulations.
- Implement and optimize operational processes to increase efficiency and reduce errors in payment transactions.
- Manage complex payment issues and escalations to ensure prompt resolutions and maintain high customer satisfaction.
- Work collaboratively with IT, Finance, and other operations teams to integrate new payment solutions or enhancements seamlessly.
- Monitor key performance indicators (KPIs) to track team performance and suggest actionable improvements.
- Conduct regular training sessions for team members to ensure they stay updated with industry trends and regulatory changes.
- Provide coaching and mentoring to team members, offering consistent, actionable feedback and fostering an environment that supports continuous personal and professional development.
- Prepare and present performance reports to senior management, highlighting achievements and areas for development
- Identify gaps and streamline processes to improve efficiency and reduce risks that enhance operational efficiency and support expansion across multiple APAC jurisdictions
Requirements
- 5+ years of experience in payment operations, with at least 3 years in a supervisory or leadership role.
- Strong knowledge of payment processing systems, gateways, and compliance regulations.
- Exceptional analytical and problem-solving skills, with a keen attention to detail.
- Experience working in a fast-paced, high-growth environment.
- Demonstrated ability to lead teams effectively and foster a positive, collaborative work environment.
- Excellent verbal and written communication skills, with the ability to liaise with technical and non-technical stakeholders.
- Proficient in using Microsoft Office Suite and familiarity with data analysis tools.
Benefits
- Generous salary package
- Gym subsidies
- Casual dress code
- Flexible working arrangements (including work from home and remote)
- Delicious office snacks
- Guidance and mentoring from leaders within the business
- Dynamic, positive work environment
- Fantastic team culture
