Perform daily payout activities to both Shopee buyers and sellers on a daily or weekly basis by consolidating requests from internal teams and ensuring the proper due diligence performed prior to any payout activities
Perform scheduled payout activities to other internal Shopee entities by consolidating approved requests from internal stakeholders and ensuring the proper due diligence performed prior to any payout activities
Work with the business functions to maintain the payments pipeline, managing day-to-day responsibilities such as monitoring & researching the cause of payment declines, daily reconciling of payment processing statements for high volume transactions and monthly assessments of payment card fees
Be an internal SME (subject-matter expert) in e-commerce payments processing to assist in solving daily payments issues creatively and effectively
Partner with Product and Technical teams to solve problems, identify trends and opportunities for payments and payment channel integration optimisation and implement cost savings initiatives
Actively participate in regionally or locally driven initiatives for process improvements relating to payment channel reconciliation
Track, analyse, influence, and communicate key metrics to influence decisions and new payments initiatives
Inform, influence, support, and execute initiatives focused on reducing payment costs and redundancies
Rotational support on campaign days to ensure payment channel availability
Ensure server and bank downtimes are managed adequately during campaign days by ensuring channel maintenance set-up or ensuring proper communication within internal teams to manage expectations
Other ad-hoc tasks as required by the Business
Requirements
At least 1-3 years working experience
Analytical and strong attention to detail required
Strong critical and problem-solving skills
Experience working within a technology organisation
Advanced Excel skills with knowledge of SQL (Structured Query Language) and Power Query (plus).
Familiar with multiple payment channels and concept of MDR (Merchant Discount Rate)
Excel (Vlookup and Pivot table) is a must, SQL nice to have
Previous experience in payments is preferred
Experience in fintech, banking or finance background a definite plus
Strong communication and presentation skills a must (English preferred)
