Payment Processing & Authorization:
- Process and authorize both domestic, international remittance transactions (Telegraphic Transfer/ Velocity/Internet Banking) accurately and within stipulated timelines.
- Oversee end-to-end remittance processing activities ensuring accuracy and timeliness.
- Ensure payments are processed in accordance with company policies and regulatory requirements.
- Conduct verification and reconciliation of payment records to ensure accuracy and completeness
- Maintain up-to-date knowledge of payment systems and industry best practices
Compliance & Exception Handling:
- Monitor compliance with internal controls, regulatory guidelines, and industry standards.
- Identify, investigate, and resolve exceptions and discrepancies in payment transactions.
- Collaborate with compliance teams to implement corrective actions and mitigate risks.
- Ensure all remittance transactions comply with regulatory requirements, anti-money laundering (AML) policies, and internal controls (eg: signature verification & call back requirement)
Stakeholder Management & Collaboration:
- Build and maintain strong relationships with internal stakeholders including finance, compliance, IT, and customer service teams.
- Collaborate with external partners such as payment gateways, and vendors to ensure smooth remittance operations.
- Communicate effectively with senior leadership on operational status, challenges, and improvement plans.
SLA Management:
- Monitor and ensure adherence to established SLAs for remittance processing and related services.
- Prepare and present regular performance reports to senior management.
- Identify bottlenecks and implement strategies to improve SLA compliance.
Customer Service & Issue Resolution:
- Act as a point of escalation for complex customer issues related to remittance processing.
- Collaborate with customer service teams to ensure timely and effective resolution of payment-related queries.
- Maintain strong relationships with internal and external stakeholders.
- Document and track issues to ensure timely resolution and follow-up.
System Monitoring & Escalation:
- Oversee system monitoring activities to ensure uninterrupted remittance processing operations.
- Coordinate with IT and vendor teams to address system issues and outages promptly.
- Escalate critical system failures or risks to senior management as needed.
Process Improvement:
- Continuously review and analyze remittance processing workflows to identify opportunities for efficiency gains.
- Identify bottlenecks and recommend automation or workflow enhancements.
- Promote a culture of innovation and accountability within the team.
Audit Coordination:
- Prepare documentation and evidence for internal and external audits related to remittance processing.
- Address audit findings and implement recommendations in a timely manner.
Qualifications
- Bachelor's degree in Banking & finance, Business Administration, or a related field.
- Minimum 1 year of experience in payment processing, remittance operations, or financial services.
- Strong knowledge of payment systems, remittance workflows, and regulatory compliance requirements.
- Proven experience managing SLAs and driving process improvements.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficient in payment processing software and MS Office applications.
- Exceptional communication and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities simultaneously
