Introduction:
Why Blueberry
At Blueberry, we don't just move money; we move trust, efficiency, and innovation across borders. Our Payments team sits at the heart of the business, ensuring every transaction is seamless, secure, and client-focused.
As a
Payments Specialist, you'll be the link between our clients, financial partners, and internal teams; helping to ensure every payment runs smoothly, accurately, and on time. You'll play a key role in optimizing processes, preventing fraud, and delivering exceptional service that keeps Blueberry running like clockwork.
Description:
About The Role
We're looking for a detail-oriented, client-focused Payments Specialist to handle transaction flows, troubleshoot issues, and collaborate with cross-functional teams. You'll be managing deposit and withdrawal processes, ensuring compliance, and contributing to continuous improvements in the way we move funds globally.
Note: At Blueberry, moving with purpose means showing up, connecting, and building momentum together. This role is based onsite in Kuala Lumpur, Monday to Friday, where the real magic happens.
How You'll Make An Impact
- Process and monitor client deposits, withdrawals, and payments across multiple platforms
- Communicate effectively with clients, ensuring fast and accurate resolution of payment-related queries
- Partner with internal teams (Treasury, Tech, Customer Experience) to optimize payment workflows
- Maintain compliance with payment regulations and privacy standards
- Provide insights and reports on payment trends and PSP performance
- Support fraud prevention and transaction monitoring initiatives
- Contribute to continuous improvement projects within the Payments function
- Meet daily and monthly KPIs related to processing times, accuracy, and client satisfaction
Skills and Experiences:
Who We're Hoping To Find
- 1-2 years experience in payments, finance operations, or customer service
- Strong written and verbal communication skills in English
- Excellent attention to detail and problem-solving abilities
- Able to prioritize effectively under pressure and tight deadlines
- Strong collaboration skills, works well with cross-functional teams
- Experience using CRM systems (e.g., Salesforce)
- Passionate about delivering top-tier service and operational excellence
Extra points if you have
- Experience in Financial Services, Banking, or Trading
- Familiarity with Payment Service Providers (PSPs), e-wallets, or card systems
- Exposure to fraud prevention or transaction monitoring
