Payroll Manager

We are seeking a seasoned HR professional to lead the Payroll, Rewards, and Employee Information function for a globally recognised luxury brand, ensuring accurate payroll, trustworthy workforce records, and seamless benefits delivery while maintaining compliance, financial integrity, and strong stakeholder confidence.

Key Responsibilities

Payroll, Benefits & Systems Management

• Oversee end-to-end payroll, benefits administration, and employee information processes across corporate functions and external vendors.
• Provide guidance to employees on pay, benefits, and HR-related queries to build trust and transparency.
• Manage HRIS systems and third-party providers to ensure compliance, timeliness, and service standards.

Team Leadership & Development

• Lead, coach, and develop a team of HR and rewards specialists to deliver high-quality operations and resolve escalations efficiently.
• Foster a culture of accountability, continuous learning, and proactive problem-solving to support HR transformation and organizational growth.

Process Optimization & Digital Enablement

• Lead initiatives to streamline and automate HR processes using HRIS platforms, AI tools, and other digital solutions.
• Monitor service quality using metrics, dashboards, reconciliations, and variance analysis to guide improvements and support informed decision-making.

HR Operations Strategy & Governance

• Create and implement a technology-enabled HR operations strategy covering payroll, employee records, benefits, and position management.
• Collaborate with Finance and Corporate HR to align processes, resolve complex payroll or benefits issues, and strengthen operational efficiency.
• Maintain accurate workforce information, organizational charts, and positions to support finance, corporate HR, and workforce planning.
• Ensure robust data governance, statutory compliance, and audit readiness across all workstreams.

Requirements

• Bachelor's degree with at least 10 years of experience in HR operations, payroll, benefits, or employee records, including a minimum of 3 years in leadership or service delivery roles.
• Extensive expertise in HR systems (e.g., Workday, SuccessFactors), payroll and benefits administration, and workforce information governance.
• Demonstrated experience in vendor management, process improvement, digital transformation, and compliance oversight, combined with strong stakeholder management, analytical thinking, problem-solving, and team leadership skills.