People & Culture Generalist

Job purpose

• We are looking for a People & Culture Generalist to support the day-to-day people operations and employee experience of our growing, globally distributed team.
• This role is hands-on and execution-focused. You will be the primary point of contact for employees on people-related matters, ensuring that HR operations run smoothly while helping to create a positive, consistent, and engaging employee experience across regions.
• You will work closely with our HR team and external vendors, and partner with managers to ensure people processes are clear, reliable, and fairly applied.
• This role is ideal for someone who enjoys operational ownership, cares about culture and employee experience, and is comfortable working in a lean, fast-moving startup environment.

Duties and responsibilities

1. People Operations & Employee Lifecycle

• Manage end-to-end employee lifecycle administration, including:
• Onboarding and offboarding
• Employment contracts and documentation
• Employee records and HRIS data accuracy
• Act as the point of contact for employee questions related to policies, benefits, and HR processes.
• Ensure people processes are clearly documented, consistently applied, and communicated effectively.
• Support smooth transitions for new hires and departing employees.
• Support initiatives and projects as required.

2. Payroll, Benefits & Vendor Administration & Coordination

• Prepare and validate payroll inputs and reporting.
• Track payroll timelines and escalate issues when needed to ensure accuracy and timeliness.
• Coordinate with payroll and benefits vendors across multiple countries to administer payroll and benefits accurately and in a timely manner.
• Support benefits enrollment and employee queries in partnership with stakeholders.

3. Culture & Employee Experience

• Support key culture and employee experience touchpoints, including:
• New hire welcome and onboarding experience
• Company-wide communications and updates
• Recognition and engagement initiatives
• Assist with engagement activities such as pulse surveys and feedback collection.
• Act as a trusted and approachable contact for employees, escalating issues appropriately.
• Help reinforce company values through consistent and fair people practices.

4. Recruiting Operations & HR Support

• Support recruiting operations, including:
• Job postings and recruiting administration
• Interview scheduling and candidate communication
• Offer letter preparation and onboarding coordination
• Help ensure candidates and new hires have a professional and positive experience.
• Support hiring managers with process guidance and coordination.

Requirements/Qualifications

Required experience:

• At least 5 years of experience in HR/ people operations or administration.
• Experience coordinating payroll and benefits, preferably with outsourced vendors.
• Strong attention to detail and process discipline.
• Clear written and verbal communication skills in English.
• Mandarin speaking ability is preferred due to interactions with regional teams.
• Comfort working with HR systems, spreadsheets, and process documentation.
• High level of professionalism, discretion, and confidentiality.

Preferred experience:

• Experience supporting distributed or remote teams.
• Exposure to employee engagement or culture initiatives.
• Familiarity with HRIS, ATS and payroll tools such as BambooHR, LinkedIn Recruiter.
• Experience in a startup or high-growth environment.

Attributes:

• Reliable, organised, and calm under pressure.
• Collaborative and team-oriented.
• An independent self-starter who consistently accomplishes tasks with timeliness and accuracy.
• Proactive in identifying and resolving issues with different stakeholders.