People Operations & Payroll Lead - Shared Services

• Join a globally recognised MNC organisation
• Lead regional HR operations transformation
  
  

About Our Client


Our client is a prestigious global brand with a longstanding reputation for service excellence, innovation, and operational discipline, supported by a culture that invests deeply in its people and systems. It is widely acknowledged as one of the most respected organisations globally, backed by strong brand equity and rigorous standards in customer and employee experience

Job Description

In this leadership role, you will oversee the full spectrum of People Operations, Payroll, and People Data, ensuring accuracy, compliance, and operational resilience across the organisation. Key responsibilities include:

• Driving a digitally enabled People Operations strategy covering people data, benefits, payroll etc
• Developing and coaching People Operations team to deliver service excellence and resolve escalations
• Acting as custodian of all employee records and organisational structures to support Finance, HR, and workforce planning
• Managing external payroll and benefits vendors to ensure SLA performance, compliance, and data privacy standards
• Leading process optimisation and automation initiatives
• Overseeing dashboards, reconciliations, and variance analysis to improve decisionmaking
  
  

The Successful Applicant


A Successful People Operations Lead Should Have

• A degree in Human Resources, Data Analytics, Business Administration, or a related field.
• 10-13 years of HR operations experience with strong expertise in payroll, benefits, and people data governance
• At least 5 years leading teams in regulated or highvolume environments
• Strong vendor management capability, including SLA management and compliance oversight
• Experience driving process improvement, digital enablement, and HR systems optimisation (e.g., SuccessFactors, Workday)
• Familiarity with employment laws in Singapore and Malaysia
  
  

What's on Offer

• Opportunity to shape and elevate a regional People Operations function
• Collaboration with crossborder teams in a globally admired organisation
• A culture that values innovation, digital transformation, and employee experience
• Professional development, exposure to strategic HR initiatives, and leadership visibility
  
  

If you're excited to lead impactful People Operations and Payroll transformation in a global environment, we'd love to hear from you. Reach out today for a confidential conversation.


Contact: Marissa Nao

Quote job ref: JN-012026-6924355