About Us:
Daythree is a dynamic and innovative organization dedicated to excellence in BPO. As we continue to grow and evolve, we are seeking a highly motivated and detail-oriented Performance & Process Executive to join our team. If you are passionate about improving departmental performance and driving process efficiency, we want to hear from you.
Job Description:
As a Performance and Process Executive at Daythree, you will play a crucial role in optimizing our departmental performance and driving process improvements. Your responsibilities will include:
- Managing all departmental performance issues and devising strategies for their development.
- Analyzing key metrics to inform overall strategy and performance, including budget accuracy, customer feedback, project performance, continuous improvement, and IT platform effectiveness.
- Establishing performance metrics and driving strategy for performance management.
- Coordinating with internal and external partners for benchmarking analyses and fostering a culture of continuous improvement.
- Providing input to Compensation systems to support performance improvement.
- Improving processes related to Performance Appraisal systems.
- Analyzing operational and financial data to create performance reports, including trend analyses, initiative status, issue escalation, and potential solutions.
- Developing and implementing monitoring systems for departmental performance indicators and standards, ensuring data quality and compliance with audit requirements.
- Coordinating communication of performance issues to all staff, including preparing reports and giving presentations.
- Planning and implementing a comprehensive performance management function for services across the department.
- Providing strategic advice and guidance on the performance management framework.
- Embedding/integrating performance management principles within the department, including strategic and service planning, operational service delivery, projects, and management.
