Performance Specialist

Job Purpose:

The post holder is responsible for evaluating and monitoring the effectiveness, efficiency, compliance, and control of supply chain operations. The role identifies operational risks, process gaps, non-compliance, and opportunities for improvement to ensure adherence to company policies, regulatory requirements, contractual obligations, and industry standards.

Key Responsibilities:

1. Data Analysis and Reporting

• Analyse supply chain data and KPIs to monitor performance and identify areas for improvement.
• Prepare and maintain supply chain dashboards and reports.
• Monitor KPI achievement and identify performance gaps and non-compliance.

2. Continuous Improvement

• Identify opportunities to improve supply chain processes, efficiency, and compliance.
• Work with relevant managers to address non-compliance and implement corrective actions.
• Assist in developing and updating supply chain procedures and SOPs.

3. Communication and Collaboration

• Work with internal departments and external stakeholders to improve supply chain coordination.
• Communicate performance results, audit findings, and improvement recommendations to management.
• Follow up on outstanding issues and agreed action plans.

4. Audits and Compliance

• Coordinate internal and external audits related to supply chain activities and reports.
• Manage NCRs and monitor corrective and preventive actions (CAPA) until effective closure.
• Conduct audits of procurement, purchasing, inventory, contracts, logistics, and supply chain systems.
• Ensure compliance with company policies, procedures, and applicable requirements.
• Review supply chain records, processes, and controls to identify risks and improvement areas.

5. Procurement Governance

• Review procurement activities, including purchase requisitions, purchase orders, quotations, tenders, and supplier selection.
• Ensure compliance with procurement policies, approval limits, and authorization procedures.
• Monitor supplier performance and contractual compliance.
• Identify procurement risks, irregularities, fraud risks, conflicts of interest, and unauthorized purchases.

Qualification and Relevant experiences:

• Degree in Supply Chain Management, Business Management, Operations, or a related field.
• 3–5 years of experience in supply chain, procurement, logistics, inventory control, audit, or compliance.
• Experience in conducting audits is an advantage.
• Good understanding of supply chain processes, internal controls, and risk management.
• Knowledge of root cause analysis and corrective actions.
• Proficient in Microsoft Excel and audit reporting.
• Strong analytical, problem-solving, and report-writing skills.
• High integrity, attention to detail, and ability to work independently.
• Good communication skills and ability to maintain confidentiality.