Planner - Customer Order

Job Description

• Liaise with customers on orders fulfillment with effective coordination internally in addressing issue.
• Track and analyze customer demand trend and forecast accuracy for inventory control.
• Validate forecast with respective BU against RPP/CAPL.
• Maintain proper record on relevant data or system set-up.
• Prepare and share weekly order list.
• Track and report the daily schedule vs. production actual output.
• Track and monitor daily service level (SL1) early warning report & LT01.
• Set priorities in sales orders and work closely with logistic department on urgent FG shipments.
• Arrange and lead Supply Validation (SV) Meeting with BU to review mid/long term RPP vs customer forecast.
• Work closely with other functional team and review opportunities for continuous improvement and business improvements.
• Support and prepare management reports (including BPS related) as and when necessary.
• Work closely with logistic team on shipment arrangement.
• Support quarterly CAPL analysis activity.
• Engage and work with project team on new project ramp up, master data set up in system.
• Monitor forecast and order loading for product under ramp down or phase out plan.
• Any other duties assigned by the immediate superior from time to time.

Qualifications

• Degree in any discipline with minimum 3 years related working experience.
• Good communication and interpersonal skills.
• Good analytical skills.
• Problem solving is essential.
• Meticulous, result oriented, motivated
• Ability to communicate to all levels of management, and cross functionally with business partners is essential.
• Be flexible to take on ad-hoc assignment or project as necessary.
• Understands impact and consequences of own actions.
• Able to work independently with minimum supervision.

Additional Information

Responsible for customer order management and fulfillment for respective Value Stream.