Reports To
Operations Manager
Job Purpose
To manage and lead the Planning, Shipping, Purchasing department and Admin function. To develop team members to deliver great customer service internally and externally.
To ensure that customer requirements are properly identified, recorded, and met by working closely with various other functions such as Sales, Logistics, and Production. To manage the other members of the team and split the workload as needed to manage internal demand. To effectively communicate with customers and other functions to ensure sales orders are processed and fulfilled efficiently.
Tasks and Responsibilities
- Manage the team for providing post-sales order processing, import and export logistic services.
- Lead and supervise the general administrative and office services in our factory.
- Collaborate with stakeholders (Customers, Sales & factory teams) for timely order production and facilitate communication of the update status.
- Follow up customer orders, arrange deliveries and prepare shipping documents.
- To monitor credit balance and collection of payments during order deliveries.
- To execute clerical procedure and process support in purchasing goods & service
- Assist ad-hoc administrative, customer services and logistic supporting tasks.
Skills And Attributes Required
- Degree in Business Administration or equivalent.
- Have at least 5 years experience in Planning, Supply Chain, Customer Service, Logistics and Administration.
- Have strong skills in Microsoft Office incl. most importantly Excel, and ability to work with Microsoft Dynamics AX/D365/CRM & PV.
- Be self-motivated with a positive attitude, be enthusiastic and a team player.
- Able to work efficiently and effectively with attention to detail and quality.
- Have good time management with the ability to meet deadlines.
- Have good communication skills.
- Be able to multitask, even when under pressure.
