Policy Owner Service, Specialist

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you Then read on.

About the Role

Responsible for providing after-sales support to policy-related administrative processes

Roles and Responsibilities

• Accomplishes staff performance in POS transactions by communicating job expectations, planning, monitoring, coordinating, enforcing POS procedures, and productivity standards.
• Display good leadership skills.
• Maintain quality service by enforcing quality and improving customers service standards analyzing and resolving customer service problems and maintain communication with all the departments on POS processing.
• To provide coaching to new staff on POS transactions.
• Attend to difficult requests/appeal cases/complaints from customers referred by sales channels, branches and ensure that these are resolved in a satisfactory manner.
• Check and approve payments and journal after processed by processor.
• Monitor team performance to ensure that the departmental benchmark of service delivery and efficiency are met.
• Liaise with other departments on new initiatives, system change, rectification & recovery.
• Monitor and introduce improvements to the work process.
• Participate in organisation-wide projects.
• Any other duties assigned by supervisor.

Minimum Job Requirements:

• Degree or Diploma in any disciplines with at least 5 years relevant experiences in an insurance industry.
• Competent verbal and written communication skills in English and Bahasa Malaysia. Ability to speak other languages will be an added advantage.
• Computer literate and well versed in MS Office.
• Able to work independently.