Job Summary
Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects.
Job Accountabilities - Key Accountabilities
- Participate in Digital Servicing, automation, system enhancement and process improvement projects. Role and Responsibilities including:
- Perform process review and opportunity identification.
- Liaise and coordinate with superior and IT or system support.
- Assist superior in participating project meeting.
- Assist superior in prepare system/business requirement and business process review.
- Prepare test script and perform User Acceptance Testing
- Prepare sign off document from stakeholder and implementation sign off document.
- Assist superior to monitor the result.
- Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
- Review and recommend measure to improve the existing process and system.
- Prepare business case and presentation slides for related initiatives and projects.
- Perform data analysis and presentation to support business decision.
- Establish and update guidelines, working instructions and standard operating procedures.
- Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
Job Qualifications
Required:
- Bachelor Degree in Business Administration or equivalent
Preferred:
- 5 years experience in Insurance Industry
