About ADA
ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in South and Southeast Asia and partner with leading brands to drive their data and digital maturity.
What will you do
- Solution Consultation & Client Engagement
- Understand client business needs and pain points related to customer communication.
- Conduct product demonstrations and presentations showcasing WhatsApp Business API capabilities.
- Provide consultation on best practices for WhatsApp automation, engagement, and compliance.
- Work closely with sales teams to qualify leads and define tailored messaging solutions.
- Proposal & Solution Design
- Develop and propose WhatsApp-based solutions, including bot workflows, automation, and CRM integration.
- Collaborate with internal teams (engineering, product, and marketing) to design solutions.
- Prepare and present technical and commercial proposals, including timeline and deployment strategies.
- Product & Industry Expertise
- Stay updated on WhatsApp Business API policies, Meta guidelines, and industry trends.
- Provide insights on regulatory requirements for different industries (e.g., BFSI, automotive, logistics).
- Identify and recommend third-party integrations (CRM, AI, analytics) to enhance messaging solutions.
- Client Onboarding & Implementation Support
- Assist clients with WhatsApp Business API onboarding, including BSP (Business Solution Provider) setup.
- Support customers in template approvals, compliance, and integration with existing systems.
- Work closely with the implementation team to ensure a smooth transition from presales to execution.
- Sales Enablement & Internal Collaboration
- Support the sales team in positioning WhatsApp Business solutions effectively.
- Collaborate with marketing teams to create use cases, case studies, and product documentation.
What skills and experience you will need
- 35 years experience in Account Management or Presales, preferably in SaaS, CPaaS, or messaging platforms like WhatsApp Business API.
- Strong client consultation skills, with the ability to understand business needs and design tailored messaging and automation solutions.
- Solid understanding of WhatsApp Business API, including bot workflows, automation, template management, and compliance requirements.
- Excellent communication and presentation skills, capable of delivering demos and aligning technical and commercial proposals with client needs.
- Experience collaborating with cross-functional teams (sales, product, engineering) to support onboarding, solution design, and implementation.
By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: https://adaglobal.com/privacy-policy/
Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles 
