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About the Role
Analyze, design, develop, and deliver high-quality classroom and digital learning programs that meet key agency metrics within budget and timelines, while also supporting organization-wide projects.
Learning Program Design & Development
- Assess and analyze training needs in alignment with business strategies and agency goals.
- Conduct research on industry best practices and current trends facilitate focus group discussions with Master Trainers, Agency Strategy & Business Development teams, and Training Partners.
- Design and develop comprehensive training programs across various formats (e.g., classroom, e-learning, microlearning, blended learning).
- Create training materials including scripts, workbooks, facilitator guides, and translations.
- Develop e-learning content using advanced and innovative tools such as Articulate 360, Adobe Captivate, or other industry-leading applications.
- Monitor and evaluate curriculum design and training delivery effectiveness.
- Collect and analyze feedback through multiple channels to inform continuous improvement.
Training Delivery
- Facilitate agent development programs via diverse learning platforms, including in-person sessions, virtual classrooms, and live events.
- Provide support for additional training delivery needs as required.
Projects & Additional Duties
- Assist in the implementation of business-related projects.
- Perform other duties as assigned by the supervisor to support operational and strategic objectives.
Job Requirements:
- Bachelor's degree in any discipline.
- LOMA qualification, certification as facilitator for BAMC, LIMRA/GAMA Agency Management Programs or equivalent will be value added.
- Minimum of 3 years experience in training, preferably within the insurance industry.
- Proven experience in project management, program design, and development.
- Quick learner with a strong curiosity and ability to conceptualize ideas.
- Demonstrates self-discipline, strong work ethic, eagerness to learn, and commitment to delivering high-quality results.
- Good analytic, presentation, communication, interpersonal and facilitation skills.
- Able to prepare & upkeep training materials by using most common software (e.g. MS Office suite).
- Fast learner, curiosity for knowledge and able to conceptualize ideas.
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