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Principal Architect (ServiceNow)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest log istics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our team is continuously expanding. No matter your level of proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Grow together

As a Principal ServiceNow Architect, you will lead the design and implementation of advanced ServiceNow solutions, focusing on the Customer Service Management (CSM) module. Your expertise in UI Builder and performance optimization will be pivotal in delivering seamless, high-performance user experiences that align with business objectives.

Key Responsibilities:

• Architect & Design: Lead the end-to-end design and architecture of CSM solutions, ensuring scalability, performance, and alignment with enterprise standards.
• UI Builder Expertise: Develop and optimize user interfaces using ServiceNow's UI Builder, creating intuitive and responsive experiences.
• Performance Optimization: Conduct platform health checks, performance tuning, and optimization to ensure high availability and responsiveness.
• Integration Leadership: Oversee integrations with external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Governance & Best Practices: Establish and enforce coding standards, best practices, and platform governance to maintain solution integrity.
• Mentorship: Provide technical leadership and mentorship to development teams, fostering a culture of continuous improvement.
• Stakeholder Collaboration: Work closely with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions.

This role offers an exciting opportunity to lead transformative projects within a dynamic team, leveraging cutting-edge ServiceNow capabilities to enhance customer service operations.

Ready to embark on the journey Here's what we are looking for:

• Experience: Minimum of 15 years in IT, with at least 10 years specializing in ServiceNow platform architecture and development.
• Modules Expertise: Deep expertise in ServiceNow modules including CSM, ITSM, ITOM, HRSD, and SecOps.
• Technical Skills: Proficiency in JavaScript, Glide scripting, UI Policies, Business Rules, Flow Designer, and UI Builder.
• Integration Knowledge: Experience with integrations using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Performance Tuning: Proven track record in platform performance optimization and tuning.
• Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in CSM, and Certified Technical Architect (CTA) preferred.

Desirable Skills:

• Experience with Agile methodologies and DevOps practices.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Strong communication and stakeholder management skills.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.