Job Description:
Process Optimization & Continuous Improvement
- Identify operational gaps and inefficiencies across middle mile (linehaul, hubs, cross-dock, routing).
- Lead end-to-end process improvement initiatives using Lean / Six Sigma / data-driven approaches.
- Standardize SOPs and ensure consistent execution across sites.
- Drive productivity improvements (cost per parcel, turnaround time, manpower utilization).
Performance Analysis & Problem Solving
- Analyze operational data to identify root causes of delays, capacity issues, and performance drops.
- Monitor key KPIs such as SLA, transit time, load factor, and hub throughput.
- Develop dashboards and insights to support decision-making.
Cross-Functional Project Management
- Work closely with Operations, Planning, Linehaul, Network Design, and Tech teams.
- Lead pilot projects and rollout of new processes, tools, or automation initiatives.
- Support new site launches, network expansion, and peak readiness planning.
Resource & Capacity Planning Support
- Collaborate with planning teams to optimize hub capacity, routing efficiency, and equipment utilization.
- Recommend process changes to support volume growth and network changes.
Change Management & Stakeholder Alignment
- Communicate initiatives and improvements to operations teams.
- Train and support site teams in adopting new processes.
- Ensure smooth implementation and sustained adoption.
Requirements:
- 5-8 years in logistics, supply chain, operations excellence, or process improvement.
- Experience in e-commerce, courier, 3PL, or transportation is highly preferred.
- Proven track record in leading improvement projects and delivering measurable impact.
- Strong analytical and problem-solving capability.
- Familiar with Lean, Six Sigma, or continuous improvement frameworks.
- Data-driven mindset comfortable working with large datasets and operational KPIs.
- Strong stakeholder management and project management skills.
- Hands-on and able to work closely with ground operations.
