Procurement Executive: Japanese Speaker

About the Role:

We are looking for a Buyer / Sr. Buyer to manage purchase orders, requisitions and purchase

activities. The role will provide digital/email-based help desk support for procurement service

requests, guide end users on proper buying channels and procurement procedures, and work

closely with suppliers and internal stakeholders to resolve order and invoice-related issues.

The ideal candidate will have experience in procurement operations, supplier management,

purchase order management and procure-to-pay activities, with experience in SAP S4/ERP and

Ariba usage.

Key Responsibilities:

• Provide digital/email-based help desk support for procurement service requests, issues,

disputes, and Level 1 how-to questions.

• Guide end users on proper buying channels, procurement policies, procedures, and

requisition changes.

• Log, track, and follow up on end-user and supplier inquiries, issues, disputes, and order

management requests.

• Maintain and update contact center procedures, tools, scripts, templates, and service

documentation.

• Review approved requisitions for completeness, accuracy, policy compliance, pricing, terms,

and supplier/channel alignment.

• Create, update, and manage purchase orders in Ariba, including manual/non-catalog PO

creation and approved modifications.

• Send purchase order information to suppliers and support PO order-management questions

from end users and suppliers.

• Expedite or de-expedite orders as requested and follow up with suppliers for ETA and order

acknowledgement.

• Support urgent down-tool requests by validating request details, creating POs, coordinating

supplier follow-up, and resolving discrepancies such as price or ETA changes.

• Download, validate, and reconcile blocked invoices for completeness, accuracy, policy

compliance, proof of delivery, bill of lading, or tracking documentation.

• Raise and manage resolution requests or escalation tickets based on invoice and goods

receipt issues until resolution.

• Accept or reject invoices as appropriate and complete assigned SOX compliance files within

required timelines.

• Notify internal stakeholders of supplier service issues, late deliveries, or dissatisfactory

interactions.

• Provide feedback on purchased goods and services specifications when appropriate.Requirements / Qualifications:

• Experience in procurement operations, procure-to-pay, purchase order management, invoice

reconciliation, accounts payable support, or a related shared-services environment.

• Working knowledge of Ariba or comparable procurement/e-sourcing platforms.

• Strong understanding of requisition-to-PO workflows, supplier communication, invoice-block

resolution, and procurement compliance.

• Ability to follow standard operating procedures, maintain documentation, and meet service

level timelines.

• Strong attention to detail when reviewing requisitions, invoices, pricing, terms, delivery

confirmations, and supporting documentation.

• Clear written communication skills for end-user and supplier support through digital channels.

• Ability to prioritize urgent requests, including down-tool or line-down situations.

• Familiarity with SOX controls and compliance documentation is preferred.

Systems and Tools:

• Ariba procurement platform

• Email/digital help desk or ticketing tools

• Reporting/data repositories such as BW or equivalent systems

• Microsoft Excel and standard office productivity tools