Product Executive - Payments

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Functional (job responsibilities)

1. Product Strategy & Ideation

• Identify and evaluate new payment product opportunities based on customer needs, merchant pain points, market trends, competitive landscape and emerging technologies.
• Define the product vision, value proposition, target customer and desired business outcomes.
• Conduct market, customer and competitor research to validate opportunities and prioritize the right problems to solve.
• Develop a strong understanding of the payment's ecosystem, including merchants, payment methods, acquiring, payment gateways, processors, schemes, banks, wallets and fintech partners
• Assess commercial viability, scalability, operational feasibility, technology requirements and associated risks before development

2. Product Development & Delivery

• Own the product roadmap and prioritization across the product lifecycle.
• Work closely with Technology and delivery teams to translate product vision and requirements into scalable solutions.
• Work with UX/UI, Technology and relevant stakeholders to develop intuitive and commercially viable product experiences.
• Ensure products are delivered against agreed scope, timelines, quality standards and business objectives.
• Balance speed to market with scalability, security, regulatory and operational considerations

3. Product Performance & Lifecycle Management

• Own the ongoing performance and health of assigned products after launch.
• Establish and monitor product KPIs including adoption, transaction volume, revenue, profitability, customer/merchant usage, conversion, retention, operational performance and customer experience.

Organizational (organizational responsibilities)

• Act as the single product owner and point of accountability for assigned products.
• Build strong working relationships across Technology, Commercial, Operations, Risk, Compliance, Finance, Marketing, Partnerships and other relevant functions.
• Influence stakeholders and drive alignment without relying solely on formal authority.
• Clearly communicate product vision, priorities, trade-offs, progress and business outcomes to management.
• Challenge assumptions and advocate for the customer and the business when making product decisions.
• Drive a culture of customer-centricity, experimentation, continuous improvement and ownership.