Product Expert

forest cloud beverage company

Malaysia, Selangor

2-4 Years

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Posted 3 hours ago
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Job Description

Position: Product Expert (Sales)

Location: Pulau Pinang (On-site/Hybrid options as per company policy)

Salary: RM 3,500 – RM 5,000 (Basic) + Attractive Commission Structure

Employment Type: Full-time

Position Overview

Are you a tech-savvy communicator who loves diving deep into how things work We are looking for a Product Expert to join our team in Penang. Unlike a traditional salesperson, you will be the brain behind our offerings. Your goal is to provide expert-level consultations, solve customer pain points through deep product knowledge, and drive revenue through trust and technical authority.

Key Responsibilities1. Consultative Sales & DemonstrationsAct as the primary technical contact for potential clients, providing in-depth product demonstrations and walkthroughs.
Analyze customer requirements and prescribe the most effective solutions from our product portfolio.
Meet and exceed monthly sales targets by converting high-intent leads into long-term partners.
2. Subject Matter ExpertiseMaintain an advanced understanding of product specifications, industry trends, and the competitive landscape in the Northern Region.
Translate complex technical features into clear, value-driven benefits for customers.
Conduct product training sessions for clients and internal support teams.
3. Pipeline & Relationship ManagementManage the full sales cycle: from initial technical inquiry to closing and post-sale follow-ups.
Utilize CRM tools to track lead progress and provide accurate sales forecasts.
Collaborate with the Operations and Marketing teams to share market feedback for future product improvements.
4. Post-Sales Technical SupportProvide high-level troubleshooting and guidance for customers during the initial onboarding or installation phase.
Build long-term loyalty by ensuring customers maximize the value of their purchase.
RequirementsEducation: Diploma or Bachelor's degree in Business, Marketing, Engineering, or a related technical field.
Experience: 2–4 years in Sales, Business Development, or a Product Specialist role.
Communication: Fluency in English and Bahasa Malaysia is required. (Ability to speak Mandarin or Hokkien is a significant advantage for the Penang market).
Skills: Proficiency in CRM software (e.g., HubSpot, Salesforce) and presentation tools (PowerPoint/Canva).
Attributes: Self-motivated, analytical, and able to explain complex concepts to non-technical audiences.
Why Join UsHigh Earning Potential: Competitive basic salary with a rewarding, uncapped commission structure.
Professional Growth: Comprehensive training to become a certified expert in our industry.
Strategic Location: Join our growing presence in the vibrant Pulau Pinang market.
Full Benefits: EPF, SOCSO, EIS, Medical insurance, and Annual Leave.