AirAsia Berhad: Asia's leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world's best. Driven by the Dare to Dream spirit, we pride ourselves in being the region's largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in AirAsia is set to take low-cost flying to an all new high with our belief, Now Everyone Can Fly
RedQ, which is short for RedQuarters, encompasses an area of 18,000 sq m, housing more than 2,000 AirAsia employees, or Allstars as we call them
.
Product Manag
erResponsibiliti
es 1. Product Ownership & Strate
- gyDefine the vision, goals, and roadmap for enterprise infrastructure products (e.g., Google,AWS,Microsoft
- ).Partner with business units and IT leadership to align infrastructure investments with business priorities and digital transformation goal
- s.Maintain a product with clear value propositions, SLAs, and cost transparency for each produc
t.
2. Stakeholder & Service Managem
- entServe as the primary contact for business stakeholders regarding infrastructure services and their performan
- ce.Translate business requirements into technical deliverables and enhancement initiativ
- es.Collaborate with IT operations, security, and architecture teams to ensure service reliability, scalability, and complian
- ce.Monitor service quality and satisfaction levels, implementing improvements where need
ed.
3. Financial & Vendor Manage
- mentDevelop and manage service budgets, chargeback models, and cost optimization pl
- ans.Track total cost of ownership (TCO) and return on investment (ROI) for infrastructure initiati
- ves.Manage contracts and vendor relationships for infrastructure solutions, ensuring adherence to SLAs and performance tar
gets
4. Continuous Improvement & Innov
- ationGather feedback from end users and IT stakeholders to guide enhancements to infrastructure serv
- ices.Promote standardization, automation, and modernization initiatives (e.g., hybrid cloud, self-service provisioning, AI-driven monitor
- ing).Introduce metrics-driven management uptime, performance, SLA compliance, and service adop
t
ion. Requirem
- ents:Possess a Diploma / Bachelor Degree in Computer Science, IT, or equiva
- lent.At least 3-5 years of solid working experience in the related fi
- elds.Possess good verbal and written communication skills in Eng
- lish.Self-motivated, ability to multitask, interact with all levels of users, team player, fast lea
rner.
Knowledge and working experiences in the foll
- owing:Microsoft Products (Windows Server,Active Directory, DNS, DHCP, IIS,
- WSFC)Cloud Computing (Google, AWS, Al
- ibaba)Database technologies (MSSQL Always On
- , RDS)Web Technology (CDN
- , WAF)SSL Certificate management and life
- cycle.Data B
- ackup.DNS Management and con
cepts.
