Product Manager Business Banking Cash Management

Job Summary

As a Product Manager – Cash Management within our Business Banking team, you will play a key role in building and growing cash management solutions for business and SME customers.You will be responsible for managing the end-to-end product lifecycle - from identifying customer and market needs, developing product propositions and business cases, working with technology and operations teams on implementation, to driving product adoption and portfolio Performance. This is an exciting opportunity for a commercially minded product professional who enjoys turning customer needs into innovative banking solutions and delivering measurable business results.

Job Responsibilities

Cash Management Product Strategy & Development

• Develop and execute product strategies aligned with the Business Banking and overall bank strategy.
• Manage the end-to-end product lifecycle, including ideation, development, launch, enhancement and eventual rationalisation.
• Identify customer pain points, market opportunities and emerging trends to develop relevant cash management propositions.
• Develop product concepts, business cases, pricing proposals and financial projections.
• Translate customer and business requirements into clear product propositions and functional requirements.

Product Implementation & Delivery

• Lead cross-functional product implementation with Technology, Operations, Risk, Compliance, Legal, Finance, Marketing and other relevant stakeholders.
• Drive product development from requirements gathering through UAT, implementation and post-launch stabilisation.
• Ensure product launches are delivered within agreed timelines, scope and quality.
• Identify implementation issues and drive timely resolution with relevant stakeholders.
• Ensure products and processes are compliant with regulatory and internal requirements.

Product Performance & Commercial Growth

• Own and monitor product performance against agreed business KPIs, including revenue, deposits/CASA, transaction volume, customer acquisition, utilisation and profitability.
• Develop initiatives to increase product penetration, activation and customer adoption.
• Identify opportunities for upsell, cross-sell and portfolio growth across Business Banking customers.
• Work closely with Sales and Relationship Managers to drive product utilisation and customer conversion.
• Analyse product performance and recommend corrective actions or growth initiatives.

Customer & Market Insights

• Develop a strong understanding of Business Banking customers and their cash management needs.
• Conduct market and competitor analysis to identify gaps and opportunities.
• Gather customer feedback and translate insights into product enhancements.
• Stay abreast of industry developments, payment trends, digital banking developments and regulatory changes affecting cash management.

Stakeholder & Project Management

• Act as the key product owner and subject matter expert for assigned cash management products.
• Manage multiple product initiatives and projects simultaneously.
• Establish strong relationships with internal stakeholders and external partners where relevant.
• Prepare and present product proposals, performance updates and recommendations to senior management and relevant governance committees.
• Drive alignment across stakeholders and ensure timely execution of product initiatives.

Risk, Governance & Controls

• Ensure products comply with applicable regulatory requirements, internal policies and governance standards.
• Work closely with Risk, Compliance, Legal and relevant control functions to identify and mitigate product risks.
• Maintain strong product governance and documentation.
• Ensure product processes and controls remain effective throughout the product lifecycle.

Job Requirements

• Bachelor's degree in Business, Finance, Economics, Banking, Technology or a related discipline.
• 5–8 years of relevant experience in product management, transaction banking, cash management, payments, digital banking or Business Banking.
• Strong understanding of cash management products and payment solutions, including: Business Current Account / CASA,Term Deposits,Payments and collections, DuitNow / QR payments, Payroll solutions,Host-to-Host (H2H) / API connectivity, Account and liquidity management,Digital banking solutions
• Proven experience in managing end-to-end product development and implementation.
• Strong commercial acumen with the ability to translate product initiatives into measurable business outcomes.
• Strong analytical and problem-solving skills, with the ability to interpret product and customer data.
• Excellent stakeholder management and communication skills.
• Ability to work effectively across Technology, Operations, Risk, Compliance, Sales and other functions.
• Strong project management skills with the ability to manage multiple priorities and Deadlines.
• Customer-centric mindset with a passion for developing simple, relevant and innovative banking solutions.