Take ownership of the entire product development cycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact
Continuously drive for improvements, liaise with business teams to understand pain points and requirements, manage stakeholders expectations, set priorities and deliver product solutions effectively
Proactively seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
Explore advanced AI-based solutions in Return & Refund workflows and strategies
Identify key metrics, conduct data-driven analysis to gather insights in user behavior and product performance
Requirements:
Currently pursuing a bachelor's degree in Computer Science, Business Analytics, Engineering, Statistics or a related science/tech field preferred
Self-starter mentality with ability to manage multiple projects in a dynamic and agile working environment
Effectively communicate complex business/technical information with different audiences verbally or in writing
Good critical thinking and data-based decision-making skills
Adaptable, open-minded, quick learner
Frequent user of AI tools
Care deeply about user experience and business impact for both Shopee and the ecommerce ecosystem
