Product Trainer (AI)

Job Description

• Deliver AI and Avatar training to employees and customers.
• Conduct 2–3 day training sessions with hands-on activities.
• Explain AI concepts, system features, and digital tools in a simple and easy-to-understand way.
• Guide participants during practical exercises and provide support when needed.
• Encourage participation through discussions, demonstrations, and interactive activities.
• Answer participant questions clearly and professionally.
• Follow company training standards and use approved training materials.
• Demonstrate how the system works and guide users through key processes.
• Help improve training materials and learning content.
• Attend Train-the-Trainer sessions and knowledge-sharing activities.
• Stay updated on AI technology, digital tools, and new product features.
• Represent the company professionally during training sessions, workshops, and customer meetings.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Candidates from other fields with good computer skills and strong interest in technology are also encouraged to apply.
• 1–3 years of experience in training, customer service, technical support, or a similar role.
• Basic knowledge of AI and digital technology.
• Comfortable using computers, software, and learning new digital tools.
• Good communication, presentation, and people skills.
• Confident speaking in front of groups and conducting training sessions.
• Able to explain technical information in a simple and clear way.
• Good command of English and Bahasa Malaysia.